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F.A.Q

Purchasing & ordering

Why buy from us?

The A’Corps Beauté boutique follows the values of its beauty centers, namely :

  • innovation
  • expertise
  • personalization & trust

Our products are those used in our beauty centers in Metz and Nancy. We want you to be able to enjoy them from the comfort of your own home, which is why we guarantee you an optimal shopping experience:

  • 100% secure online ordering by credit card, Apple Pay, Google Pay or Alma.
  • Guaranteed 14 days from receipt of your package to change your mind
  • Track your package on your phone
  • Delivery by Mondial Relay or Colissimo. Easy returns.
  • Competent, professional customer service available 7 days a week.

Your A’Corps Beauté online boutique is open 24/7.

Here’s how to order online:

  1. Basket: check the contents of your order. You can always change the quantities.
  2. Order validation: enter your personal details and your delivery address. Don’t forget your promotional code if you have one. Finally, choose your method of payment and delivery.
  3. Payment: enter your chosen payment method and proceed to secure payment.
  4. Order confirmation: congratulations! We have received your order. It is now being prepared. You will receive an email with your tracking link as soon as your parcel is picked up by the carrier.

A complete order, with all products available in stock and payment validated before 3pm, is processed the same day and dispatched the same evening before 7pm. Complete orders validated after 3pm will be processed the following day.

Orders are prepared from Monday to Friday. If a product is unavailable, we will contact you directly to arrange a solution. Our products are shipped from one of our beauty centers in Nancy or Metz.

As soon as your products have been prepared and your parcel handed over to the carrier you have chosen for delivery, a tracking link will be sent to you by e-mail. You’ll be able to track your order directly from your smartphone.

To cancel your order you can contacting us ►

IF you have a promotional code, enter it in the“PROMO CODE” box in your basket or during checkout, and confirm by clicking on“Apply“.

F.A.Q : deliveries & returns

What are the delivery times?
  • Colissimo: delivery within 4 working days for shipments in mainland France, from the time the carrier takes delivery.
  • Mondial Relay: delivery within 5 working days on average to a relay point, from the time the carrier picks up the order.

Delivery costs are as follows:

  • Colissimo: €6.90
  • Mondial Relay: free
  • Click & Collect: free of charge, you order online and pick up at one of our beauty centers in :
    • Nancy – 83 rue des 4 Eglises – 54000
    • Metz – 38b rue Lothaire – 57000

To avoid any subsequent dispute, a photo is taken when your parcel is prepared. Particular care is taken to protect the products with over-wrapping, using recycled products wherever possible. When you receive your parcel, please check that it has not been damaged in transit and that your products are also in good condition. We recommend that you keep your packaging, as it may prove useful in the event of a product return. They are also essential if you wish to exercise your right of withdrawal.

Check the tracking link sent to you by e-mail:

  • If it says“in delivery“, please wait a little longer, as you should soon receive your products.
  • If your parcel is indicated as“available in your relay point“, we invite you to collect it as soon as possible. Please note that your parcel will be returned to us within 8 days of the date of deposit.
  • If your parcel is indicated as “received” but this is not the case, please check the delivery address given when ordering, then contact us again if this is the case by clicking here ►

We always check your package before dispatching it. However, it is possible that an error may occur. Please contact us ► to rectify the situation.

If you’ve received your parcel, but unfortunately it’s missing a product, don’t worry, we’ll send it back to you after checking the photo before shipping. You can take a photo of the parcel received, and send it to us as an attachment to your customer service request ►.

We do our utmost to ensure that you receive your products in accordance with your order. If, however, you receive a faulty product, you can contact us ►. A solution will be proposed to you, whatever happens we guarantee a win-win solution.

You have 14 days from receipt of your parcel to request a refund for one or all of your products. To do so, you must return the product(s) in question within 30 days, in the specified packaging:

  • closed in its original packaging
  • sealed, unopened
  • not used

You are responsible for return shipping costs. For more details please refer to our Return Policy ►.

You have 14 days to cancel your order. To do so, please refer to our General Terms and Conditions (GTC ►). Please note that products must be returned complete, unused, including any accessories and in their original condition. For the return, we advise you to use over-wrapping. Any deterioration or consumption of the product will, by default, result in a cancellation of the value of the product(s).

You are responsible for return shipping costs. Only shipping costs paid on the original order are refundable.

F.A.Q : Payment & privacy

What payment methods do you accept?

We accept all Cartes Bancaires (CB), Apple Pay, Google Pay and ALMA (3x or 4x payment option). For reasons of security and simplicity, we do not accept payments by check, SEPA transfer or cash on delivery.

  1. Check that the expiry date on your credit card has not been reached.
  2. Check that you have entered your payment details correctly:
    • Owner’s first & last name
    • Card no.
    • CVC NO.
  3. Check that you have not reached the authorized limit. If this is the case, we advise you to contact your bank, which will suggest a solution that’s right for you.

Your payment will be debited from your bank account as soon as your order has been validated and you have received confirmation of payment. In the event of a product being out of stock, you will be immediately reimbursed for the difference in price, and notified by e-mail.

Our site is hosted by OVHcloud, which has a 256-bit SSL security certificate. All information relating to pages, content, personal and transaction information is thus protected by the same level of security used by online banks. For further information, please consult the Legal Notice ►

Absolutely. You can pay in instalments (3 or 4 times) via ALMA or Paypal, find out how : ►

facilités de paiement
  1. Select your products and treatments: Browse our exclusive range and add your favorites to your basket.
  2. Choose the option of payment in instalments: when finalizing your order, select the option “Payment in 3 or 4 instalments with PayPal / ALMA”.
  3. Pay easily: your first payment is debited when you place your order, and subsequent payments are made automatically, for greater simplicity.

F.A.Q : After-sales service & warranties

What guarantees do you offer?

When you buy from A’Corps Beauté, you benefit from our money-back guarantee.

  • If your product does not suit you, you have 14 days to contact us and obtain a refund, subject to return.
  • If your item is faulty, we offer you a solution adapted to your situation (refund, free exchange or exclusive promotional code).
  • If you do not receive your parcel within a reasonable pre-established time (see Delivery time ►) we also guarantee a suitable solution.

No one wants to regret a purchase, which is why we strive to make your online shopping experience as intuitive and enjoyable as possible. We value your feedback and opinions, and do our utmost to ensure that your shopping experience goes as smoothly as possible.

You can reach your customer service 24/7 at the following e-mail address: contact@acorpsbeaute.com

We will get back to you within 48 hours.

You can contact Customer Service at the following e-mail address: contact@acorpsbeaute.com ► We will get back to you within 48 hours.

Produits-Biologique-Recherche-dans les centres d'esthétique A'Corps Beauté

This FAQ is intended to assist you in your purchasing experience and to answer any questions that may arise in the process. We will do our best to help you as much as possible. However, if you have any doubts, please do not hesitate to contact us directly. As mentioned above, our customer service team is at your disposal and will get back to you as soon as possible. Enjoy your shopping!